Tag Archives ⇒ training

Origins of the Check-In (Quakers)

October 31, 2018
· Martin Kelley

Over on Medi­um, con­sul­tant Jim Ral­ley looks to Quak­ers for the ori­gins of the facil­i­ta­tor’s check-in:

The ‘check-in’ is a fun­da­men­tal ele­ment in the reper­toire of a facil­i­ta­tor. There’s no bet­ter way to start a ses­sion and get every­one present, and there’s no faster way to dis­cov­er what’s going on under the sur­face of a group. It’s such a sim­ple an effec­tive process tool that I fig­ured it must have a rich and well-documented his­to­ry. But it’s proved quite tricky to research, part­ly because its name is shared with the hotel and air­line indus­tries, but part­ly also, I sus­pect, because of its simplicity.

Where to start? With such a basic human process, the line through his­to­ry will sure­ly be tan­gled and con­fused. But, for the sake of start­ing some­where, I’ll start with the Quakers. 

I’ve left a com­ment on the post with miss­ing links. I’ll leave a ver­sion of it here. Reg­u­lar read­ers will pre­dict that I’ll start with Rachel Davis DuBois, the New Jersey-born Friend who put togeth­er racial rec­on­cil­i­a­tion groups in the mid-20th cen­tu­ry. She lat­er turned some of the process into “Dia­logue Groups” in the mid-1960s and trav­eled the U.S. teach­ing them; these evolved into mod­ern Quak­er wor­ship shar­ing and clear­ness com­mit­tees.

Those late-60s process­es were picked up by the younger Friends, who (no sur­prise) were also into anti­war activism and com­mu­ni­tar­i­an pol­i­tics. They were cod­i­fied and sec­u­lar­ized by the Move­ment for a New Soci­ety, which start­ed in Philadel­phia in the ear­ly 70s but had com­mu­ni­ties all over the West­ern world. Much of their work was focused on train­ing peo­ple in their style of group process and a lot of our facil­i­ta­tor tools these days are dis­sem­i­nat­ed MNS tools. Many MNS’ers were involved with Quak­ers and many more fil­tered back into the Reli­gious Soci­ety of Friends in lat­er years.

A lot of this rel­a­tive­ly recent his­to­ry has been for­got­ten. Many Quak­ers will tell you these things all date from the very start of the Friends move­ment. There’s def­i­nite­ly through-lines and echos and inspi­ra­tions through our his­to­ry but I’d love to see us appre­ci­ate Rachel Davis DuBois and the peo­ple who made some very use­ful adap­ta­tions that have helped Quak­ers con­tin­ue to evolve and (almost) thrive.

New Jersey Transit wastes our time again

August 20, 2018
· Martin Kelley

I just came back from what was billed as a kind of hearing/information meet­ing on New Jer­sey Tran­sit’s planned shut­down of the Atlantic City Line. At least two of us had tak­en this seri­ous­ly enough that we had writ­ten 500-word state­ments (here’s mine) but as soon as I walked into the Atlantic City rail sta­tion this morn­ing at 8am, I real­ized that this was just a pro-forma, dis­or­ga­nized PR appearance.

The chief exec­u­tive of New Jer­sey Tran­sit, Kevin Cor­bett 1, was there telling us the same list of excus­es for the shut­down they’ve been telling us, name­ly, that this is about Pos­i­tive Train Con­trol (PTC) test­ing 2. At least I think he was. NJT appar­ent­ly does­n’t believe in micro­phones. I squeezed as close­ly as I could in the amor­phous crowd of maybe 100 pas­sen­gers who had turned up but I still could only make out a few words. Near­est Cor­bett were video cam­eras whose spot­lights lit up his face. Maybe I can watch the news tonight and hear the meet­ing that I drove forty min­utes to attend3.

I did hear repeat­ed invok­ing of “PTC” but no of those words were admis­sions or mea cul­pas about the long-simmering labor prob­lems that have led to train crew short­ages. Because NJ Tran­sit’s man­age­ment have been behind tar­gets for train­ing new crews, and because engi­neers have been leav­ing for better-paying jobs on Amtrak and Metro North, there aren’t enough crews to run all of its lines and also do PTC test­ing. The eas­i­est fix to the labor short­age is to just shut down the least polit­i­cal­ly con­nect­ed train line and rede­ploy its crews to NYC-bound trains. We’re told this is a tem­po­rary fix but what if the man­age­ment prob­lems hir­ing, train­ing, and retain­ing crews con­tin­ues to bot­tom out?

After half an hour of this, Tran­sit police found portable line mark­ers so that pas­sen­gers could line up to talk to Cor­bett. There were many pas­sen­gers I rec­og­nized from my 15 years of com­mut­ing this line and I stood try­ing to hear them but again, to no avail. It was clear he was just giv­ing the line.

Near­by was a table with sched­ules. I was pret­ty unhap­py but I asked them a spe­cif­ic ques­tion 4. At least the Tran­sit employ­ee said she did­n’t know and would look into it. She even wrote “Far­ley” on a pad of paper. I guess my trip was­n’t total­ly wasted.

If you’re a South Jer­sey local affect­ed by all this, there’s a peti­tion to sign. My friend Joseph (bicy­cleri­i­ights on Twit­ter) has also done a great job writ­ing about the pos­si­bil­i­ties of vision­ary South Jer­sey tran­sit reform. Update: Also, Nore­ast­er­N­ick did a much bet­ter job get­ting to the front of the line and chal­leng­ing Cor­bett. His video is great.

Developing a healing ministry

April 23, 2018
· Martin Kelley

I’ve enjoyed John Jere­mi­ah Edminster’s com­ments over the years, which is one rea­son I was hap­pen to get the sub­mis­sion that became The Cost of a Heal­ing Gift. It starts with the sto­ry of hav­ing a gift of min­istry rec­og­nized but what I like even more is that he talks about his jour­ney explor­ing and devel­op­ing it. What’s sur­pris­ing is that is he’s far from a purist:

we went to week­end train­ing work­shops; we read the writ­ings of Chris­t­ian heal­ers; shaman­ic heal­ers; and prac­ti­tion­ers of Rei­ki, tra­di­tion­al Chi­nese med­i­cine, Ayurve­da, and home­opa­thy. I longed to be able to inspect people’s ether­ic and astral bod­ies, their chakras and mar­mas, with a diagnostician’s eye. So long as it involved no stray­ing from Christ, I aspired to know how to mobi­lize heal­ing virtues in plant spir­its, min­er­als, col­ors, and sounds, and how to rec­og­nize “holy” places.

Some of this reminds me of the won­der­ful work of the eighteen-century Friend Samuel Bow­nas, whose book A Descrip­tion of the Qual­i­fi­ca­tions Nec­es­sary to a Gospel Min­is­ter is full of very use­ful advice on min­istry and warn­ings about pit­falls — roman­tic attach­ments, undue politicization.


The Cost of a Healing Gift - Friends Journal

The Cost of a Heal­ing Gift — Friends Journal 

The dis­cov­ery of a gift for heal­ing is only the first step in a process of learn­ing and…

Friends Journal Friends Journal 

“My secretary just walked in wearing pants.… and she looks terrific!” and other mom stories

August 14, 2015
· Martin Kelley
2015-08-14 12.53.23
My moth­er’s death notice is in today’s Philadel­phia Inquirer.

Here’s anoth­er instal­la­tion of mom sto­ries, orig­i­nal­ly writ­ten for a longer obit­u­ary than the one run­ning in today’s paper.

A sin­gle par­ent, she earned an asso­ciates degree at Rid­er Col­lege in Tren­ton and worked as a sec­re­tary at a num­ber of Philadelphia-area based orga­ni­za­tions, include Wom­en’s Med­ical Col­lege and the Pres­by­ter­ian Board of Pub­li­ca­tions. In the mid-1960s she became an exec­u­tive sec­re­tary at the newly-formed Colo­nial Penn Life Insur­ance Com­pa­ny. An office fem­i­nist, she liked recount­ing the sto­ry of the day in the 1970s when the women of the office unit­ed to break the dress code by all wear­ing pant suits. A senior vice pres­i­dent was on the phone when she walked into his office and is said to have told his caller “My sec­re­tary just walked in wear­ing pants.… and she looks terrific!”

When Colo­nial Penn lat­er start­ed an in-house com­put­er pro­gram­mer train­ing pro­gram, she signed up imme­di­ate­ly and start­ed a sec­ond career. She approached pro­grams as puz­zles and was espe­cial­ly proud of her abil­i­ty to take oth­er pro­gram­mers’ poorly-written code and turn it into effi­cient, bug-free software.

In the ear­ly 1990s, she moved into her own apart­ment in Jenk­in­town, Pa. She reclaimed a short­ened form of her maid­en name and swapped “Bet­sy” for “Liz.” Dur­ing this time she became a com­mit­ted atten­der at Abing­ton Friends Meet­ing. As clerk of its peace and jus­tice com­mit­tee, she worked to build the con­sen­sus need­ed for the meet­ing to pro­duce a land­mark state­ment on repro­duc­tive rights. As soon as it was passed she said, “next up, a minute on same-sex mar­riage!” In the late 90s, that was still con­tro­ver­sial even with LGBTQ cir­cles and I imag­ine that even the pro­gres­sive folks at Abing­ton were dread­ing the thought she might put this on the agenda!

In her late 60s, she bought her first house, in Philadel­phi­a’s Mount Airy neigh­bor­hood. She loved fix­ing it up and babysit­ting her grand­chil­dren. She nev­er made any strong con­nec­tions with any of the near­by Quak­er Meet­ings only attend­ing wor­ship spo­rad­i­cal­ly after the move. When she was diag­nosed with Alzheimer’s Dis­ease in 2010, she took the news with dig­ni­ty. She moved into an inde­pen­dent liv­ing apart­ment in Atco, N.J. and con­tin­ued an active lifestyle as long as possible.

Pareto opportunities for Friends?

June 10, 2015
· Martin Kelley

Nate Sil­ver recent­ly ran a piece on Mar­co Rubio’s pres­i­den­tial chances has used the previously-unknown-to-me con­cept of the “Pare­to fron­tier” to line up poten­tial candidates:

In eco­nom­ics, there’s a con­cept known as Pare­to effi­cien­cy. It means that you ought to be able to elim­i­nate any choice if anoth­er one dom­i­nates it along every dimen­sion. The remain­ing choic­es sit along what’s called the Pare­to frontier.

Sil­ver then fol­lowed up with a real world exam­ple that speaks to my inter­est in food:

Imag­ine that in addi­tion to White Cas­tle and The French Laun­dry, there are two Ital­ian restau­rants in your neigh­bor­hood. One is the chain restau­rant Olive Gar­den. You actu­al­ly like Olive Gar­den per­fect­ly well. But down the block is a local red-sauce joint called Giovanni’s. The food is a lit­tle bet­ter there than at Olive Gar­den (although not as good as at The French Laun­dry), and it’s a lit­tle cheap­er than Olive Gar­den (although not as cheap as White Cas­tle). So you can elim­i­nate Olive Gar­den from your reper­toire; it’s dom­i­nat­ed along both dimen­sions by Giovanni’s.

These days we choose more than our din­ner des­ti­na­tions. Spir­i­tu­al­i­ty has become a mar­ket­place. While there have always been con­verts, it feels as if the pace of reli­gious lane-changing has steadi­ly quick­ened in recent times. Many peo­ple are choos­ing their reli­gious affil­i­a­tion rather than stick­ing with the faith tra­di­tions of their par­ents. For Quak­ers, this has been a net pos­i­tive, as many of our meet­ing­hous­es are full of “con­vinced” Friends who came in to our reli­gious soci­ety as adults.

Quak­ers are some­what unique in our mar­ket poten­tial. I would argue that we fall on two spots of the reli­gious “pare­to curve”:

  • The first is a kind of mass-market entry point for the “spir­i­tu­al but not reli­gious” set that wants to dip its toe into an orga­nized reli­gion that’s nei­ther very orga­nized nor reli­gious. Lib­er­al Friends don’t have min­is­ters or creeds, we don’t feel or sound too churchy, and we’re not par­tic­u­lar­ly con­cerned about what new seek­ers believe. It’s a per­fect fit for do-it-yourself seek­ers that are look­ing for non-judgmental spiritually-minded progressives.
  • Our sec­ond pare­to fron­tier beach­head is more grad-school lev­el: we’re a good spot for peo­ple who have a strong reli­gious con­vic­tions but seek a com­mu­ni­ty with less restric­tions. They’ve mem­o­rized whole sec­tions of the Bible and might have the­o­log­i­cal train­ing. They’re burned out by judg­men­tal­ism and spirit-less rou­tine and are seek­ing out a more authen­tic reli­gious com­mu­ni­ty of reli­gious peers open to dis­cus­sion and growth.

It seems we often reach out to one or the oth­er type of “pare­to” seek­er. I see that as part of the dis­cus­sion around Mic­ah Bales’s recent piece on Quak­er church plant­i­ng–do we focus on new, unaf­fil­i­at­ed seek­ers or seri­ous reli­gious dis­ci­ples look­ing for a dif­fer­ent type of com­mu­ni­ty. I’d be curi­ous to hear if any Quak­er out­reach pro­grams have tried to reach out to both simul­ta­ne­ous­ly. Is it even pos­si­ble to sucess­ful­ly mar­ket that kind of dual message?

The two-touch pare­to nature of Friends and pop spir­i­tu­al cul­ture sug­gests that meet­ings could focus their inter­nal work on being the bridge from what we might call the “pare­to entrances.” New­com­ers who have walked through the door because we’re not out­ward­ly churchy could be wel­comed into Quak­erism 101 cours­es to be intro­duced to Quak­er tech­niques for spir­i­tu­al ground­ing and growth – and so they can deter­mine whether for­mal mem­ber­ship is a good fit. Those who have come for the deep spir­i­tu­al ground­ing can join as well, but also be giv­en the oppor­tu­ni­ties for smaller-scale reli­gious con­ver­sa­tions and prac­tice, through Bible study groups, region­al extend­ed wor­ships and trips to region­al opportunities.

If you add charts you don't understand to blog posts, people will think you're extra smart.
If you add charts to blog posts, peo­ple will think you’re super-duper smart.

Outreach gets people to your meetinghouse / Hospitality keeps people returning.

March 23, 2013
· Martin Kelley

Over on Twit­ter feed came a tweet (h/t revrevwine):

seo - Google SearchTo trans­late, SEO is “search engine opti­miza­tion,” the often-huckersterish art of trick­ing Google to dis­play your web­site high­er than your com­peti­tors in search results. “Usabil­i­ty” is the catch-all term for mak­ing your web­site easy to nav­i­gate and invit­ing to vis­i­tors. Com­pa­nies with deep pock­ets often want to spend a lot of mon­ey on SEO, when most of the time the most viable long-term solu­tion to rank­ing high with search engines is to pro­vide vis­i­tors with good rea­sons to vis­it your site. What if we applied these prin­ci­ples to our church­es and meet­ing­hous­es and swapped the terms?

Out­reach gets peo­ple to your meetinghouse /
Hos­pi­tal­i­ty keeps peo­ple returning.

A lot of Quak­er meet­ing­hous­es have pret­ty good “nat­ur­al SEO.” Here in the U.S. East Coast, they’re often near a major road in the mid­dle of town. If they’re lucky there are a few his­tor­i­cal mark­ers of notable Quak­ers and if they are real­ly lucky there’s a highly-respected Friends school near­by. All these meet­ings real­ly have to do is put a nice sign out front and table a few town events every year. The rest is cov­ered. Although we do get the occa­sion­al “aren’t you all Amish?” com­ments, we have a much wider rep­u­ta­tion that our num­bers would nec­es­sar­i­ly war­rant. We rank pret­ty high.

But what are the lessons of hos­pi­tal­i­ty we could work on? Do we pro­vide places where spir­i­tu­al seek­ers can both grow per­son­al­ly and engage in the impor­tant ques­tions of the faith in the mod­ern world? Are we invi­ta­tion­al, bring­ing peo­ple into our homes and into our lives for shared meals and conversations?

In my free­lance days when I was hired to work on SEO I ran through a series of sta­tis­ti­cal reports and redesigned some under­per­form­ing pages, but then turned my atten­tion to the clien­t’s con­tent. It was in this realm that my great­est quan­tifi­able suc­cess­es occurred. At the heart of the con­tent work was ask­ing how could the site could more ful­ly engage with first-time vis­i­tors. The “usabil­i­ty con­sid­er­a­tions” on the Wikipedia page on usabil­i­ty could be eas­i­ly adapt­ed as queries:

Who are the users, what do they know, what can they learn? What do users want or need to do? What is the users’ gen­er­al back­ground? What is the users’ con­text for work­ing? What must be left to the machine? Can users eas­i­ly accom­plish intend­ed tasks at their desired speed? How much train­ing do users need? What doc­u­men­ta­tion or oth­er sup­port­ing mate­ri­als are avail­able to help the user?

I’d love to see Friends con­sid­er this more. FGC’s “New Meet­ings Tool­box” has a sec­tion on wel­com­ing new­com­ers. But I’d love to hear more sto­ries about how we’re work­ing on the “usabil­i­ty” of our spir­i­tu­al communities.

ReconRab​bi​.net

March 29, 2010
· Martin Kelley

ReconRabbiReconRab­bi is a social net­work for rab­bis asso­ci­at­ed with the Recon­struc­tion­ist Rab­bini­cal Col­lege. It is designed to pro­vide ongo­ing edu­ca­tion and net­work­ing for far-flung alumni.
It’s a high­ly cus­tomized, member-only site built on the Ning plat­form. The typ­i­cal Ning fea­tures are here: video, pod­casts and mem­ber pro­files. Expand­ed areas include exten­sive train­ing mate­r­i­al for mem­bers. We record­ed and I edit­ed a series of eight screen­casts of approx­i­mate­ly five min­utes each for their Help sec­tion using Screen­flow for Mac; top­ics include sign­ing up, adding dis­cus­sions, using the cus­tomized train­ing material.
Member-only Site: http://​www​.reconrab​bi​.net/.