Tag Archives ⇒ social media

Nonprofits and Social Media

May 5, 2009
· Martin Kelley

I’d like to talk today about social media and non­prof­its. I’ve had a cou­ple of inter­est­ing projects late­ly help­ing non­prof­its put togeth­er Face­book Pages, LinkedIn Groups and Twit­ter sites. I think this is an excit­ing way to reach out to audi­ence members. 

Today: Email Lists

Over the last few years we’ve focused on email lists. We all have big email lists – tens of thou­sands of users, seg­ment­ed all sorts of dif­fer­ent ways. We send out dozens of emails a week and they end up seem­ing not spam.

Face­book Pages

A new era is com­ing with social media. A big change is Face­book Pages. These are geared toward adver­tis­ers although you don’t need to have a Face­book adver­tis­ing cam­paign to use them. In March 2009, Face­book redesigned Pages to act much more like typ­i­cal user pro­files: there’s a wall, there’s an activ­i­ty stream, and you can asso­ciate dif­fer­ent appli­ca­tions with them. 

Two things about Pages are excit­ing. One is the activ­i­ty stream. Peo­ple who sign up as “fans” of your Page see what you’re putting out in their indi­vid­ual stream. They’ll log into Face­book and see that mes­sages like “Jen just got engaged!” or “Joe is hav­ing a bad hair day” and that your orga­ni­za­tion is hav­ing some great event com­ing up this week­end. You’re seen in the asso­ci­a­tion of hap­py news from their friends. It’s dif­fer­ent from a spam­mish email because it’s com­ing in with the con­text of their friends, which is very pow­er­ful for publicity.

The oth­er nice thing about Face­book Pages is that they’re pub­lic. A lot of por­tions of Face­book aren’t but mak­ing Pages pub­lic means you can point to them from your web­site or oth­er social media campaigns.

I think Face­book fan groups are going to be the new email list. They are the way we’ll be able to reach out to peo­ple. I’m very excit­ed about this because there’s all sorts of easy mul­ti­me­dia pos­si­bil­i­ties. You can inte­grate with Youtube, with Twit­ter, with pod­casts, etc., embed­ded for fans of your Face­book page to see as it’s hap­pen­ing. This is much more excit­ing than some of the emails that we send out. They are also more inter­ac­tive because fans can post things on your fan walls so you can have con­ver­sa­tions on your sites.

Inti­mate, imme­di­ate, engaging

What the smart non­prof­its are going to be doing is a lot of post­ing in a style that’s authen­tic and inti­mate and less wor­ried about being slick than we’ve typ­i­cal­ly been.

What I would love to see non­prof­its doing is to get seri­ous about video. I’m not talk­ing about fan­cy video, haul­ing in video­g­ra­phers for six months shoot­ing a three minute slick com­mer­cial. Get an inex­pen­sitve video recorder and start doing five minute inter­views with the peo­ple your orga­ni­za­tion serves. This will dif­fer depend­ing on your orga­ni­za­tion’s focus. One advan­tage to sim­ple videos is that you can con­vince even the busiest of your inter­vie­wees to take out a few min­utes. You make these videos and post them to Youtube, Vimeo or direct­ly to Face­book video. It does­n’t mat­ter where they host­ed but you’ll have to make sure they’re embed­ded on your Face­book fan page. 

Build­ing our Face­book Fan Page

How to direct? You can direct in the emails you’re send­ing out or through oth­er sources. Twit­ter is a great way of direct­ing peo­ple to what’s hap­pen­ing: you send out a 140-character “tweet” with an inter­est­ing tease about the video you’ve pro­duced and a link to the Face­book fan page.

The whole goal is to get Face­book fans. Once you’re in as a fan, you show up in their activ­i­ty streams. All the fans get to see the events you’re orga­niz­ing, the videos. If you have extra tick­ets to an upcom­ing event, post about it because peo­ple will see it imme­di­ate­ly. It’s a won­der­ful way to reach peo­ple quick­ly in a way that’s not as intru­sive as email (I sus­pect a lot of younger users are actu­al­ly check­ing their Face­book home­page more often than their emails!).

The New Non­prof­it Outreach

I’d love to see a lot more of these inti­mate, almost home-made videos going up on Face­book fan pages and using fan pages as a way of con­nect­ing with peo­ple. We can think of these as the new email list.

I would strong­ly encour­age non­prof­its to use all of these these media to rein­force their mes­sage and to find new ways to reach their audi­ences in a much more engag­ing, inti­mate way. 

— —  —  — –

Mar­tin Kel­ley is a web devel­op­er and social media con­sul­tant spe­cial­iz­ing in non­prof­its. This post is a loose tran­scrip­tion of his video, Non­prof­its and Social Media. This essay is also avail­able on the Mar​tinKel​ley​.com Face­book fan page.

Convergent Friends: Content not designed for our market?

April 24, 2009
· Martin Kelley

Hen­ry Jenk­ins (right) mix­es up the names but has good com­men­tary on the Susan Boyle phe­nom­e­non in How Sarah [Susan] Spread and What it Means. I’ve been quot­ing lines over on my Tum­blr blog but this is a good one for Quak­er read­ers because I think it says some­thing about the Con­ver­gent Friends culture:

When we talk about pop cos­mopoli­tanism, we are most often talking
about Amer­i­can teens doing cos­play or lis­ten­ing to K‑Pop albums, not
church ladies gath­er­ing to pray for the suc­cess of a British reality
tele­vi­sion con­tes­tant, but it is all part of the same process. We are
reach­ing across bor­ders in search of con­tent, zones which were used to
orga­nize the dis­tri­b­u­tion of con­tent in the Broad­cast era, but which
are much more flu­id in an age of par­tic­i­pa­to­ry cul­ture and social
networks.

We live in a world where con­tent can be accessed quick­ly from any
part of the world assum­ing it some­how reach­es our radar and where the
col­lec­tive intel­li­gence of the par­tic­i­pa­to­ry cul­ture can identify
con­tent and spread the word rapid­ly when need­ed. Susan Boyle in that
sense is a sign of big­ger things to come — con­tent which wasn’t
designed for our mar­ket, con­tent which was­n’t timed for such rapid
glob­al cir­cu­la­tion, gain­ing much greater vis­i­bil­i­ty than ever before
and net­works and pro­duc­tion com­pa­nies hav­ing trou­ble keep­ing up with
the rapid­ly esca­lat­ing demand.

Susan Boyle’s video was pro­duced for a U.K.-only show but social media has allowed us to share it across that bor­der. In the Con­ver­gent Friends move­ment, we’re dis­cov­er­ing “con­tent which was­n’t designed for our mar­ket” – Friends of all dif­fer­ent stripes hav­ing direct access to the work and thoughts of oth­er types of Friends, which we are able to sort through and spread almost imme­di­ate­ly. In this con­text, the “net­works and pro­duc­tions com­pa­nies” would be our year­ly meet­ings and larg­er Friends bodies.

Extending customer relationships through social media

April 8, 2009
· Martin Kelley

Over on my O’Reil­ly Media blog, I’ve writ­ten “Will Face­book (all but) replace cor­po­rate web­sites?,” a look at where I think the third-party social media web­sites are going. Here’s a taste:

The goal of most web­sites is to extend­ed the inter­ac­tion with the vis­i­tor beyond this one vis­it: we seek to sell them a prod­uct, join our mail­ing list, buy tick­ets to our event or sub­scribe to us in a news read­er. Face­book is quick­ly becom­ing the most impor­tant email list and news read­er. If it con­tin­ues to inno­vate (and bor­row ideas from inno­v­a­tive com­peti­tors) it could quick­ly become a major com­mer­cial por­tal as well. As its adop­tion rate climbs with­in the ranks of our tar­get audi­ences, it becomes an effec­tive way to extend vis­i­tor rela­tion­ship and build more inti­mate brand identities.

This will change com­pa­ny’s inter­ac­tions with cus­tomers, who will start to expect and then demand real-time inter­ac­tion. This can take many forms – sta­tus updates, cal­en­dars, videos – but the empha­sis will be on imme­di­a­cy. The style will shift from slickly-produced mass mar­ket­ing to a one-on-one respon­sive back and forth. Smart mar­keters will think less in terms of sell­ing and more in terms of rela­tion­ship build­ing. Ana­lyt­ics and constantly-rolling A/B tests will give us a near real-time gauge with which to mea­sure the suc­cess of these rela­tion­ships. The reces­sion is bring­ing a new urgency for mea­sur­able results and might actu­al­ly help shift cor­po­rate and non-profit bud­gets away from high-price opin­ions and toward this new style of social-network-mediated marketing.

It will be inter­est­ing to see how orga­ni­za­tions adapt to social medi­a’s evolv­ing role.

More ways to QuakeQuake in the socialscape

April 7, 2008
· Martin Kelley

For any bleed­ing edge Web 2.0 Quak­ers out there, there’s now a Quak­erQuak­er Friend­Feed account to go along with its Twit­ter account. Both accounts sim­ply spit out the Quak­erQuak­er RSS feed but there might be some prac­ti­cal uses. I actu­al­ly fol­low QQ pri­ma­ry by Twit­ter these days and those who don’t mind annoy­ing IM pop-ups could get instant alerts.

Web 2.0 every­where man Robert Scoble recent­ly post­ed that many of his con­ver­sa­tions and com­ments have moved away from his blog and over to Friend­Feed. I don’t see that occur­ring any­time soon with QQ but I’ll set the accounts up and see what hap­pens. I’ve hooked my own Twit­ter and Friend­Feed accounts up with Quak­erQuak­er, so that’s one way I’m cross-linking with this pos­si­ble over­lay of QQ.

For what it’s worth I’ve always assumed that QQ is rel­a­tive­ly tem­po­rary, an ini­tial meet­ing ground for a net­work of online Friends that will con­tin­ue to expand into dif­fer­ent forms. I’m hop­ing we can pick the best media to use and not just jump on the lat­est trends. As far as the Reli­gious Soci­ety of Friends is con­cerned, I’d say the two most impor­tant tests of a new media is it’s abil­i­ty to out­reach to new peo­ple and its util­i­ty in help­ing to con­struct a shared vision of spir­i­tu­al renewal.

On these test, Face­book has been a com­plete fail­ure. So many promis­ing blog­gers have dis­ap­peared and seem to spend their online time swap­ping sug­ges­tive mes­sages on Face­book (find a hotel room folks) or share ani­mat­ed gifs with 257 of their closed “friends.” Quak­er Friends tend to be a clan­nish bunch and Face­book has real­ly fed into that (unfor­tu­nate) part of our per­sona. Blog­ging seemed to be resus­ci­tat­ing the idea of the “Pub­lic Friend,” some­one who was will­ing to share their Quak­er iden­ti­ty with the gen­er­al pub­lic. That’s still hap­pen­ing but it seems to have slowed down quite a bit. I’m not ready to close my own Face­book account but I would like to see Friends real­ly think about which social media we spend our time on. Friends have always been adapt­ing – rail­roads, news­pa­pers, fre­quent­ly fli­er miles have all affect­ed how we com­mu­ni­cate with each oth­er and the out­side world. Com­put­er net­work­ing is just the lat­est wrinkle.

As a per­son­al aside, the worst thing to hap­pen to my Quak­er blog­ging has been the lack of a com­mute (except for a short hop to do some Had­don­field web design a few times a week). I’m no longer strand­ed on a train for hours a week with noth­ing to do but read the jour­nal of Samuel Bow­nas or throw open my lap­top to write about the lat­est idea that flits through my head. Ah the tra­vails of telecommuting!

Upcoming Conservative and blog travels

June 16, 2007
· Martin Kelley

My F/f Thomas T emailed me about the Blog­philadel­phia hap­pen­ing next month in down­town Philly. It sounds like it could be sil­ly and inter­est­ing at the same time so I’ve signed up.

Per­son­al stalk­ers mak­ing sum­mer plans should keep mid-August open. It looks like my blog/IM/Twitter/Facebook bud­dy C Wess Daniels and I are going to add yet anoth­er social media to our reper­toire and actu­al­ly meet face to face as co-presenters for an evening event at Ohio Year­ly Meet­ing Con­ser­v­a­tive. Along with Ohio’s David Male we’ll be bang­ing on that ever-popular “Con­ver­gent Friends” drum. I’m not sure I’ve ever actu­al­ly giv­en my two cents on the term and the phe­nom. I’ll prob­a­bly post about it in the lead up to the August event as a kind of prepa­ra­tion. Any­one with­in road-trip dis­tance of Bar­nesville is invit­ed to come over Fri­day evening the 17th to hear the talk.

And speak­ing of Con­ser­v­a­tive Friends, every­one should check out the great newish web­site called The Con­ser­v­a­tive Friend, an unof­fi­cial out­reach ini­tia­tive of Ohio Year­ly Meet­ing. It’s sim­ple but attrac­tive, walks that fine line between truth telling and humil­i­ty with grace and has a won­der­ful sense of humor and self-awareness that sneaks up on you as you read through. Now who knew Ohio Con­ser­v­a­tives had a sense of humor? Seri­ous­ly, it’s real­ly nice work.

I’ll be miss­ing the Con­ser­v­a­tive Gath­er­ing of Friends being held in the Lan­cast­er, PA, area next week­end. I’d like to claim that mon­ey and time is keep­ing me from attend­ing but it’s hard to argue that when I drove by its meet­ing site only a few days ago just to look at trains. Well, let’s just say at this moment of life, my spir­it need­ed fam­i­ly time more than Quak­er gath­er­ing time. I hope it goes well; if any Quak­er­Ran­ter read­ers do attend I’d love to hear their impressions.