On shoestrings and keepin’ on

May 30, 2007

There’s some inter­est­ing follow-up on the Cindy Shee­han “res­ig­na­tion” (see yes­ter­day’s post). One fel­low I cor­re­spond­ed with years ago gave a dona­tion then sent an email urg­ing us not to fall into despair. It’s hard.
Go beyond Demo­c­ra­t­ic Par­ty fronts like MoveOne and you’ll find the most of the peace move­ment is a ridicu­lous­ly shoe­string oper­a­tion. Nonviolence.org’s four month “ChipIn” fundrais­ing cam­paign raised $50 per month but the sac­ri­fice isn’t just short-term – just try apply­ing for a main­stream job with a resume chock full of social change work!
Michael Westmoreland-White over on the Lev­ellers blog talks about “keep­ing going through the despair”:http://levellers.wordpress.com/2007/05/30/needed-for-long-haul-peacemaking-a-spirituality-of-nonviolence/:
bq. This is a cau­tion­ary tale for the rest of us, includ­ing myself. Out­rage, right­eous indig­na­tion, anger, pub­lic grief, are all valid reac­tions to war and human rights abus­es, but they will get us only so far. They may strain mar­riages and fam­i­ly life. They may lead to speech and action that is not in the spir­it of non­vi­o­lence and active peace­mak­ing. And, since impe­ri­al­ist mil­i­tarism is a sys­tem (bib­li­cal­ly speak­ing, a Pow­er), it will resist change for the good. Work for jus­tice and peace over the long haul requires spir­i­tu­al dis­ci­pline, requires deep roots in a spir­i­tu­al­i­ty of non­vi­o­lence, includ­ing cul­ti­vat­ing the virtue of patience.
Michael’s answer is specif­i­cal­ly Chris­t­ian but I think his advice to step back and attend to the roots of our activism is wise despite one’s motivations.
Shee­han’s retire­ment did­n’t stop her from “talk­ing with Amy Good­man on Democ­ra­cy Now this morning”:http://www.democracynow.org/article.pl?sid=07/05/30/1343232. She talks about cash-starved peace activists and con­trasts them with the tens of mil­lions pres­i­den­tial can­di­dates are rais­ing, most of which will go to big media TV net­works for ads. Shee­han says we need more than just an anti­war movement:
bq. Like, end­ing the Viet­nam War was major, but peo­ple left the move­ment. It was an anti­war move­ment. They didn’t stay com­mit­ted to true and last­ing peace. And that’s what we real­ly have to do.
More Cindy Shee­han read­ing across the blo­gos­phere avail­able via “Google”:http://blogsearch.google.com/blogsearch?hl=en&q=cindy+sheehan&btnG=Search+Blogs and “Technorati”:http://technorati.com/tag/cindy+sheehan.
And for those look­ing for a lit­tle good news check out the brand new site for the “Glob­al Net­work for Nonviolence”:http://gn-nonviolence.org/. I designed it for them as part of my “free­lance design work”:http://www.martinkelley.com but it’s been a joy and a lot of fun to be work­ing more close­ly with a good group of inter­na­tion­al activists again. Their “non­vi­o­lence links”:http://gn-nonviolence.org/links.php page includes sites for some real­ly com­mit­ted grass­roots peace­mak­ers. This long-term peace work may not give us head­lines in the New York Times but it’s touched mil­lions over the years. If human­i­ty is ever going to grow into the kind of cul­ture of peace Shee­han dreams of then we’ll need a lot more won­der­ful projects like these.

SEO Myths I: Analyze This

January 22, 2007

Every web design­er under the sun talks about search engine opti­miza­tion (SEO), but it amazes me to see how often basic prin­ci­ples are ignored. I’m in-between jobs right now, which means I’m spend­ing a lot of time look­ing at poten­tial employ­ers’ web­sites. I’ve decid­ed to start a series of posts on SEO myths and real­i­ties that will talk about design­ing for max­i­mum visibility.

I’m not going to focus on any of the under­hand­ed tricks to fool search engines into list­ing an inap­pro­pri­ate page. Google hates this kind of tac­tic and so do I. You get vis­its for hav­ing good con­tent. Good search rank­ings are based on good con­tent and the best way to boost your con­tent is to present your page in a way that lets both humans and search engines find the con­tent they want. Part one is on web­site analy­sis and tracking.

Don’t assume that your web­site is easy to nav­i­gate. One of the neat­est things about the web is that we have instant feed­back on use. With just a lit­tle track­ing we can see what pages peo­ple are look­ing at, how they’re find­ing our site and what they’re doing once they’re here.

Javascript Trackers:

My most advanced sites are cur­rent­ly using four dif­fer­ent track­ing meth­ods. Most uti­lize javascript “bugs,” tiny snip­pets of code that send indi­vid­ual results to an advanced soft­ware track­ing sys­tem. I put the code inside a Move­able Type “Mod­ules Tem­plate” which is auto­mat­i­cal­ly import­ed to all pages. Installing a new sys­tem is as easy as cutting-and-pasting the javascript into the Tem­plate and rebuild­ing the site.

  • AXS Vis­i­tors Track­ing System
    This soft­ware installs on your serv­er but don’t let that scare you: this is one of the eas­i­est instal­la­tions I’ve ever seen. AXS gives you great charts of usage: you can nar­row it spe­cif­ic pages on your site, or even par­tic­u­lar search engines or search phrases.
    There’s also a option to view the lastest traf­fic by vis­i­tor. I love watch­ing this! You can see how indi­vid­u­als are using the site and where they’re nav­i­gat­ing. I’ve been able to iden­ti­fy dif­fer­ent types of vis­i­tors this way and under­stand the com­plex­i­ty of the audience.
    It does­n’t seem like AXS is not being devel­oped any­more. The lat­est sta­ble ver­sion came out over two years go, which is a shame.
  • Hit­Tail
    This ser­vice watch­es search-engine links and makes rec­om­men­da­tions for new key­words. I wrote about this ser­vice yes­ter­day in Blog­ging for the Long Tail.

  • Reeferss​.com
    This is a sim­ple sim­ple bit of soft­ware. Like every oth­er track­ing sys­tem it keeps track of refer­rers: search engines and web­sites that bring traf­fic to your site. But unlike the oth­ers that’s all it does. Why care then? It pro­vides a real-time RSS feed of these vis­i­tors. I bring the feed into my “Netvibes” page (a cus­tomized start page, see below) and scan the results mul­ti­ple times a day.

  • Google Ana­lyt­ics
    The inter­net’s gate­keep­er bought the Urchin ana­lyt­ics com­pa­ny in April 2005 and relaunched the prod­uct as Google Ana­lyt­ics short­ly there­after. This is becom­ing an essen­tial track­er. It’s free and it’s pow­er­ful, though I haven’t been as impressed by it as oth­ers have. See its Wiki page for more.

Internet Trackers:

It’s easy to find out what peo­ple are say­ing about you online.

  • Tech­no­rati
    This ser­vice tracks blogs but you don’t need to have a blog to use it, for Tech­no­rati will tell you where blogs are link­ing. Give it your URLs (or those of your com­peti­tors!) and you’ll know when­ev­er a blog­ger puts in a link to you. You can also give it key­words and find out when a blog uses them.
  • Google Blog Search
    Google can also let you fol­low blog ref­er­ences or key­word men­tions on the blogs. Google will also track beyond blogs of course. Type “site:www.yourdomain.com” into the main Google search page and you’ll see who’s link­ing to your site (or to the com­pe­ti­tion). There are lots of oth­er ser­vices that track blogs and men­tions – Sphere, Blog­lines, etc. They all have dif­fer­ent strengths so try them and see what you think.

  • Feed­burn­er
    The best RSS mas­sager has always focused on ways to track your RSS feed. They’ve recent­ly intro­duced page track­ing soft­ware too. It looks great but I just installed it this week. I still have to see if it’s as good as Feed­burn­er’s oth­er offerings.

Keeping on top of this flow of data:

It’s easy to get over­whelmed by all of this infor­ma­tion. Most of the track­ing ser­vices pro­vide RSS feeds (See The Won­ders of RSS Feeds for an intro). I use Netvibes, a cus­tomized start page, to pull these all togeth­er into a sin­gle page that I can scan every morn­ing. Here’s a screen­shot of part of my Netvibes track­ing page – the full page cur­rent­ly shows four­teen track­ing feeds on one screen:

So why is tracking important to SEO?

With track­ing you find out what peo­ple are look­ing for on the inter­net. This helps you cre­ate pages and ser­vices that peo­ple will want to find. You might be sur­prised to see what they’re already find­ing on your site. Some examples:

  • Ana­lyz­ing one site, I noticed that few pages I thought were obscure were bring­ing in high Google traf­fic. I looked at these pages again and real­ized they did a good job of describ­ing the com­pa­ny’s mis­sion. I con­se­quent­ly redesigned the site home­page to fea­ture them and I made sure that those pages con­tained direct links to its most impor­tant services.

  • When I start­ed work for anoth­er client I looked at their site and sus­pect­ed that they’re most impor­tant arti­cles were not being seen – vis­i­tors had to click through about four times to get to them. Six months of track­ing con­firmed my hunch and gave me the hard data to con­vince the exec­u­tive direc­tor that we made some small mod­i­fi­ca­tions to the design. Hav­ing this strong con­tent linked right off the home­page helped bring in Google traffic.

QuakerQuaker Toolbar

January 9, 2007


A neat lit­tle ser­vice called Con­duit lets users cre­ate their own brows­er tool­bars. The new Quak­erQuak­er Tool­bar gives you Google search, the lat­est Quak­erQuak­er posts and Guides to the Quak­er Inter­net all from your brows­er. Try it out and let me know what addi­tion­al links or fea­tures you’d find useful.

I am the King of Folksonomy

September 1, 2006

I just relaunched my per­son­al blog a few days ago, mov­ing it from non​vi​o​lence​.org/​m​a​r​t​ink to quak​er​ran​ter​.org. I plan to write a whole big piece about it in the near future. But my access logs just picked up some­thing amazing.

An
impor­tant part of the redesign was an auto­mat­ic key­word generator.
Posts were run through a script that auto­mat­i­cal­ly pulled out keywords
from the text. My 2003 arti­cle, Going all the way with Mov­able Type gen­er­at­ed the fol­low­ing tags, which appear as links after the post:

Fol­low­ing the links takes you to similarly-tagged arti­cles. At least
that’s the con­ceit. When you fol­low a tag’s link you’re sim­ply doing a
site search for that key­word. A lit­tle htac­cess rewrite mag­ic is making
the result look like it’s a sta­t­ic cat­e­go­ry page.

“Fine and well” you’re think­ing, “big deal.” Well, here’s what’s
cool. There are 225 entries on the Quak­er­Ran­ter blog. Google’s just
gone through and indexed the site and is now claim­ing it con­tains 1300 pages.
Each tag is being indexed as its own page. Every time I men­tion any
inter­est­ing term, it becomes a page that Google index­es and deliv­ers to
its searchers.

Which brings us to today’s cool piece from the access logs. In
Decem­ber of 2004 a rather inno­cent post on Quak­er Ranter became the
cen­ter of a mini-whirlwind on the polit­i­cal blogs when it mentioned
that I had got­ten a call from a CBS News pub­li­cist inter­est­ed in Non​vi​o​lence​.org.
All polit­i­cal blogs get pub­lic­i­ty calls from news and opin­ion think
tanks try­ing to sug­gest (or plant) sto­ries but no one’s sup­posed to
talk about it. I only men­tioned it because it was so unusu­al. One of
the blogs denounc­ing the lib­er­al con­spir­a­cy my post revealed was the
some­what slimy Lit­tle Green Foot­balls. After a few weeks the
denun­ci­a­tions died down. 

But this morn­ing, some­one looked up lit­tle­green­foot­balls in Google and came to my site. Because of my auto­mat­ic key­word gen­er­a­tor, tags, and static-loooking links, I’m now the num­ber two entry, on two three-year old posts, now relo­cat­ed to a days old quak​er​ran​ter​.org. Cool. 

This mix­ing and match­ing of con­tent and rich manip­u­la­tion of data is some­times lumped togeth­er in the cool bu zzphrase folk­son­o­my.
Note that none of what I’ve done is a trick­ing of Google. Every tag is
real­ly going to a page with that con­tent. These are “nat­ur­al” and
“organ­ic” search results in the lin­go of SEO. I’m just pre­sent­ing my infor­ma­tion in mul­ti­ple for­mats that appeal that the widest array of audiences.

For what it’s worth, I don’t think I deserve #2 sta­tus for
“lit­tle­green­foot­balls” and I don’t think Google will keep it there for
long. It’s a bit odd that they have ele­vat­ed that par­tic­u­lar term so
high and no oth­ers tags seem so stratospheric.


Positive Results:

As of Feb­ru­ary 2007, Google index­es 3,540 pages
on Quak​er​Ran​ter​.org, a blog of only 239 posts. In Decem­ber 2006 30% of
my Google vis­its were to one of the “tags” page. Recon­fig­ur­ing the blog
in this kind of tag-intensive way has more than dou­bled search engines
vis­its, again in a very nat­ur­al and organ­ic way. Adding tags has simply
made what I’ve writ­ten more acces­si­ble to search engines. Very cool.

Negative Ramifications:

Short­ly after installing this new sys­tem, my servers started
peri­od­i­cal­ly crash­ing (about once/week). The prob­lem would be multiple
MT-Search process­es over­load­ing the memory. 

My guess is that a search engine spi­der came along and started
index­ing all of the tags. Each link ini­ti­at­ed a search query in Movable
Type. The built-in search for Mov­able Type is just not able to handle
this vol­ume of traffic.

I installed Fast Search to solve the prob­lem (tip of the hat to Al-Muhajabah). It took awhile: Fast Search required a MySQL upgrade at my host. After that I need­ed to install these plu­g­in fix­es.
Then it was fine-tuning the htac­cess files. It was been more work than
I ini­tial­ly expect­ed and the tag results now for­ward to a fun­ny URL that Google does­n’t love as much.

Site redesign

August 30, 2006

As will be obvi­ous to any­one see­ing this, the Quak­er­Ran­ter has been seri­ous­ly redesigned and moved off the Non​vi​o​lence​.org serv­er. I plan to talk about the tech­ni­cal under­pin­nings soon on “MartinKelley.com”:martinkelley.com. In the mean­time “email me”:mailto:martink@martinkelley.com if there’s any hor­ri­fy­ing glitches.
h3. Update, 9/1/06:
My vis­i­tor logs picked up a very inter­est­ing new Google entry for my site that high­lights the pow­er of key­words and tags that are run­ning on this new site. More over on Mar​tinkel​ley​.com in the immod­est­ly titled post “I am the King of Folksonomy”:http://www.martinkelley.com/blog/2006/09/i_am_the_king_of_folksonomy.php.

More classic Quaker books available online

August 30, 2006

Geeky read­ers out there might want to know that Google Books is now mak­ing many of its out-of-print col­lec­tion avail­able as down­load­able and print­able PDFs. They list 42,500 entries under “Soci­ety of Friends”:http://books.google.com/books?q=%22society+of+friends%22&btnG=Search+Books&as_brr=1 I’m unsure whether this is books with that phrase or pages inside books with that phrase, but either way that’s a lot of read­ing. A quick breeze turns up some good titles. Thanks to “Tech Crunch”:http://www.techcrunch.com/2006/08/30/google-allows-downloads-of-out-of-copyright-books/ for the Google news. Old­er online book projects worth a men­tion: “Project Gutenberg”:http://www.gutenberg.org the “Chris­t­ian Clas­sics Ethe­r­i­al Library”:http://www.ccel.org/ and the Earl­ham School of Reli­gion’s use­ful but clunky “Dig­i­tal Quak­er Collection”:http://esr.earlham.edu/dqc/.

Marketing and Publicizing Your Site

August 8, 2006

“Build it and they will come” is not a very good web strategy.
Instead, think “if I spent $3000 on a website but no visitors came, did
I spend $3000?” There are no guarantees that anyone will ever visit a
site. But there are ways to make sure they do.

Much of web mar­ket­ing fol­lows the rules of any oth­er mode of
pub­lic­i­ty: iden­ti­fy an audi­ence, build a brand, appeal to a lifestyle
and keep in touch with your cus­tomers and their needs. A sucess­ful web
cam­paign uti­lizes print mail­ings, man­u­fac­tured buzz, gen­uine word of
mouth and email. Finances can lim­it the options avail­able but everyone
can do something.

One of the most excit­ing aspects of the inter­net is that the most
pop­u­lar sites are usu­al­ly those that have some­thing inter­est­ing to
offer vis­i­tors. The cost of entry to the web is so low that the little
guys can com­pete with giant cor­po­ra­tions. A good strat­e­gy involves
find­ing a niche and build­ing a com­mu­ni­ty around it. Per­son­al­i­ty and idio­syn­cra­cy are actu­al­ly com­pet­i­tive advantages!

It would be cru­el of me to just drop off a com­plet­ed web­site at the
end of two months and wash my hands of the project. Many web designers
do that, but I’m more inter­est­ed in build­ing sites that are used. I can
work with you on all aspects of pub­lic­i­ty, from design to launch and
beyond to ana­lyz­ing vis­i­tor pat­terns to learn how we can serve them better.

Making sites sticky

We don’t want some­one to vis­it your site once, click on a few links
and then dis­ap­pear for­ev­er. We want to give your vis­i­tors rea­sons to
come back fre­quent­ly, a qual­i­ty we call “sticky” in web par­lance. Is
your site a use­ful ref­er­ence site? Can we get vis­i­tors to sign up for
email updates? Is there a com­mu­ni­ty of users around your site?

Making sites search engine friendly

Google. We all want Google to vis­it our sites. One of the biggest
scams out there are the com­pa­nies that will reg­is­ter your site for only
$300 or $500 or $700. The search engines get their
com­pet­i­tive advan­tage by includ­ing the whole web and there’s no reason
you need to pay any­one to get the atten­tion of the big search engines. 

The most impor­tant way to bring Google to your site is to build it
with your audi­ence in mind. What are the key­words you want peo­ple to
find you with? Your town name? Your busi­ness? Some spe­cif­ic qual­i­ty of
your work? I can build the site from the ground up to high­light those
phras­es. Here too, being a niche play­er is an advantage. 

I know lots of Google tricks. One site of mine start­ed attract­ing four times the vis­its after its pro­gram­mer and I redesigned it for Google. My sites are so well indexed that if I often get vis­i­tors search­ing for
the odd­est things. We can actu­al­ly tell when vis­i­tors come from search
engines and we can even tell what they’re search­ing for! Google
appar­ent­ly thinks I know “how to flat­ten used sod” and am the guy to
ask if you won­der “do amish women wear bras.” I can make sure your impor­tant search terms also get noticed by Google and the rest!

Why would a Quaker do a crazy thing like that?

June 10, 2006

Look­ing back at Friends’ respons­es to the Chris­t­ian Peace­mak­er hostages

When four Chris­t­ian Peace­mak­ers were tak­en hostage in Iraq late last Novem­ber, a lot of Quak­er orga­ni­za­tions stum­bled in their response. With Tom Fox we were con­front­ed by a full-on lib­er­al Quak­er Chris­t­ian wit­ness against war, yet who stepped up to explain this modern-day prophet­ic wit­ness? AFSC? FCNL? FGC? Nope, nope and nope. There were too many orga­ni­za­tions that couldn’t man­age any­thing beyond the boil­er­plate social jus­tice press release. I held my tongue while the hostages were still in cap­tiv­i­ty but through­out the ordeal I was mad at the exposed frac­ture lines between reli­gious wit­ness and social activism.

When­ev­er a sit­u­a­tion involv­ing inter­na­tion­al issues of peace and wit­ness hap­pens, the Quak­er insti­tu­tions I’m clos­est to auto­mat­i­cal­ly defer to the more polit­i­cal Quak­er orga­ni­za­tions: for exam­ple, the head of Friends Gen­er­al Con­fer­ence told staff to direct out­siders inquir­ing about Tom Fox to AFSC even though Fox had been an active leader of FGC-sponsored events and was well known as a com­mit­ted vol­un­teer. The Amer­i­can Friends Ser­vice Com­mit­tee and Friends Com­mit­tee on Nation­al Leg­is­la­tion have knowl­edge­able and com­mit­ted staff, but their insti­tu­tion­al cul­ture does­n’t allow them to talk Quak­erism except to say we’re a nice bunch of social-justice-loving peo­ple. I appre­ci­ate that these orga­ni­za­tions have a strong, vital iden­ti­ty, and I accept that with­in those con­fines they do impor­tant work and employ many faith­ful Friends. It’s just that they lack the lan­guage to explain why a gro­cery store employ­ee with a love of youth reli­gious edu­ca­tion would go unarmed to Badg­dad in the name of Chris­t­ian witness.

The wider blo­gos­phere was total­ly abuzz with news of Chris­t­ian Peace­mak­er Team hostages (Google blogsearch lists over 6000 posts on the top­ic). There were hun­dreds of posts and com­ments, includ­ing long dis­cus­sions on the biggest (and most right-leaning) sites. Almost every­one won­dered why the CPT work­ers were there, and while the opin­ions weren’t always friend­ly (the hostages were often paint­ed as naive ide­al­ists or disin­gen­u­ous ter­ror­ist sym­pa­thiz­ers), even the doubters were moti­vat­ed by a pro­found curios­i­ty and desire to understand.

The CPT hostages were the talk of the blo­gos­phere, yet where could we find a Quak­er response and expla­na­tion? The AFSC respond­ed by pub­li­ciz­ing the state­ments of mod­er­ate Mus­lim lead­ers (call­ing for the hostages’ release; I emailed back a sug­ges­tion about list­ing Quak­er respons­es but nev­er got a reply). Friends Unit­ed Meet­ing put togeth­er a nice enough what-you-can-do page that was tar­get­ed toward Friends. The CPT site was full of infor­ma­tion of course, and there were plen­ty of sto­ries on the lefty-leaning sites like elec​tron​i​ci​raq​.net and the UK site Ekkle­sia. But Friends explain­ing this to the world?

The Quak­er blog­gers did their part. On Decem­ber 2 I quick­ly re-jiggered the tech­nol­o­gy behind Quak​erQuak​er​.org to pro­vide a Chris­t­ian Peace­mak­er watch on both Non​vi​o​lence​.org and Quak­erQuak­er (same list­ings, mere­ly rebrand­ed for slightly-separate audi­ences, announced on the post It’s Wit­ness Time). These pages got lots of views over the course of the hostage sit­u­a­tion and includ­ed many posts from the Quak­er blog­ger com­mu­ni­ty that had recent­ly congealed.

But here’s the inter­est­ing part: I was able to do this only because there was an active Quak­er blog­ging com­mu­ni­ty. We already had gath­ered togeth­er as a group of Friends who were will­ing to write about spir­i­tu­al­i­ty and wit­ness. Our con­ver­sa­tions had been small and inti­mate but now we were ready to speak to the world. I some­times get paint­ed as some sort of fun­da­men­tal­ist Quak­er, but the truth is that I’ve want­ed to build a com­mu­ni­ty that would wres­tle with these issues, fig­ur­ing the wrestling was more impor­tant than the lan­guage of the answers. I had already thought about how to encour­age blog­gers and knit a blog­ging com­mu­ni­ty togeth­er and was able to use these tech­niques to quick­ly build a Quak­er CPT response.

Two oth­er Quak­ers who went out of their way to explain the sto­ry of Tom Fox: his per­son­al friends John Stephens and Chuck Fager. Their Freethe​cap​tives​now​.org site was put togeth­er impres­sive­ly fast and con­tained a lot of good links to news, resources and com­men­tary. But like me, they were over-worked blog­gers doing this in their non-existant spare time (Chuck is direc­tor of Quak­er House but he nev­er said this was part of the work).

After an ini­tial few qui­et days, Tom’s meet­ing Lan­g­ley Hill put togeth­er a great web­site of links and news. That makes it the only offi­cial Quak­er orga­ni­za­tion that pulled togeth­er a sus­tained cam­paign to sup­port Tom Fox.

Lessons?

So what’s up with all this? Should we be hap­py that all this good work hap­pened by vol­un­teers? Johan Mau­r­er has a very inter­est­ing post, “Are Quak­ers Mar­gin­al?” that points to my ear­li­er com­ment on the Chris­t­ian Peace­mak­ers and doubts whether our avoid­ance of “hireling priests” has giv­en us a more effec­tive voice. Let’s remem­ber that insti­tu­tion­al Quak­erism began as sup­port of mem­bers in jail for their reli­gious wit­ness; among our ear­li­est com­mit­tee gath­er­ings were meet­ings for suf­fer­ings — busi­ness meet­ings focused on pub­li­ciz­ing the plight of the jailed and sup­port the fam­i­ly and meet­ings left behind.

I nev­er met Tom Fox but it’s clear to me that he was an excep­tion­al Friend. He was able to bridge the all-too-common divide between Quak­er faith and social action. Tom was a heal­er, a wit­ness not just to Iraqis but to Friends. But I won­der if it was this very whole­ness that made his work hard to cat­e­go­rize and sup­port. Did he sim­ply fall through the insti­tu­tion­al cracks? When you play base­ball on a dis­or­ga­nized team you miss a lot of easy catch­es sim­ply because all the out­field­ers think the next guy is going to go for the ball. Is that what hap­pened? And is this what would hap­pen again?