The new traveling ministries

February 25, 2018

Quak­ers are a bit infa­mous for our opaque acronyms but FWC­C’s is worth remem­ber­ing. The Friends World Com­mit­tee for Con­sul­ta­tion bridges togeth­er Friends across the­o­log­i­cal and geo­graph­ic distances.

Tonight I got to hear a pre­sen­ta­tion on the trav­el­ing min­istry corps host­ed by FWC­C’s Sec­tion of the Amer­i­c­as. I was phys­i­cal­ly in the audi­ence but you can watch too via the mag­ic of Pen­dle Hill con­fer­ence cen­ter’s livestream:

For more bite-sized videos, you can check out the minis­eries they spon­sored with Quak­er­S­peak.

Edward Tufte and classical intellectual inquiry

June 27, 2016

Near the begin­ning of Edward Tufte’s Beau­ti­ful Evi­dence, he writes “My books are self-exemplifying: the objects them­selves embody the ideas writ­ten about.” The same could be true of his presentations.

On a recent Tues­day, Friends Jour­nal spon­sored me to attend one of Tufte’s one-day work­shops. He’s most well-known for his beau­ti­ful books on data visu­al­iza­tions but his work­shop touched on a num­ber of fas­ci­nat­ing top­ics. “The world is way too inter­est­ing to have dis­ci­pli­nary bound­aries,” he said at one point as he took us from music to maps to space shut­tles to magi­cians. The range was pur­pose­ful. He was teach­ing us how to think.

I esti­mat­ed a crowd of maybe 450. A large per­cent­age were low-level cor­po­rate types (I over­heard one say “I was not expect­ing that he’d bash Pow­er­Point so much”; this slack­er obvi­ous­ly hadn’t even tak­en five min­utes to skim Tufte’s Wikipedia page). There were small­er mix­es of techie, cre­atives, and design pro­fes­sion­als, some of whom were there after fawn­ing over his books for years. Bonus if you go: part of the work­shop reg­is­tra­tion fee is gratis copies of his books!

I have 13 pages of notes. Some high­lights for me:

  • The heart of much of the work­shop was crit­i­cal think­ing. Tufte dis­sect­ed var­i­ous news web­sites to take us through the ways they gave attri­bu­tion and pre­sent­ed data. He also went through stud­ies and gave var­i­ous point­ers to sniff out when ver­i­fy­ing data was being withheld.
  • “Pro­duc­ing a good pre­sen­ta­tion is a moral and eth­i­cal act.” (dit­to for being an good audi­ence mem­ber). There is a form of civic respon­si­bil­i­ty to inquiry.
  • Tufte is a big believ­er in meet­ings that begin with read­ing. The highest-resolution device most of us have is paper. Peo­ple can read 2 – 3 times faster than a pre­sen­ter can talk. By let­ting peo­ple go at their own pace they can tai­lor the pre­sen­ta­tion to their own needs.
  • Data pre­sen­ta­tion: A theme through­out the work­shop was “doc­u­ments not decks,” an empha­sis on flat, web-like pre­sen­ta­tions that allow read­ers to con­trol scrolling. He con­tin­u­al­ly called out “flat sur­faces” and mate­r­i­al that is “adja­cent in space” to give an almost the­o­log­i­cal argu­ment for their supe­ri­or­i­ty over deck-like pre­sen­ta­tions (think Pow­er­Point) that can obscure impor­tant data.
  • He urged us not to pan­der to our audi­ence: Con­sumer sites show that data can be pop­u­lar: the New York Times’s web­site has 450 links; ESPN’s has tables atop tables and yet peo­ple read these sites every day. Why can’t we have the same lev­el of data-rich acces­si­bil­i­ty in our work lives? “Have we sud­den­ly becomes stu­pid just because we’ve comes to work?” He urged the mid-level execs in the audi­ence to demand good pre­sen­ta­tions. We should push back against the low-expectations of their boss­es to ask “Why can’t we live up to ESPN?”
  • Data as beau­ty. From gor­geous maps to graph­i­cal music nota­tion (below), Tufte loves design and data that come togeth­er in beau­ty. It is amazing.

One of my favorite parts of the work­shop was an after­noon digres­sion from strict data that he intro­duced by say­ing, “It’s time for a heart to heart.” It began with a ser­mon­ette on cred­i­bil­i­ty: how to make your­self account­able and just other’s arguments.

Then he talked about how to respond when some­one chal­lenges your work. I could tell there must be a long list of per­son­al sto­ries inform­ing this part of the work­shop – lessons learned, yes, but sure­ly oppor­tu­ni­ties lost too. Tufte told us it was only nat­ur­al to respond in defen­sive­ness and anger and coun­seled us to not be too quick to dis­miss cri­tique. You’ve got to do the hard work to see whether your chal­lenger might be correct.

He remind­ed us that when we’re in a room full of peers, every­one present has been fil­tered and select­ed over the years. You should assume the room will be just as smart as you are. “How dare you think your motives are bet­ter than those of your col­leagues!” he thun­dered at an emo­tion­al crescen­do. He admit­ted that this self-doubt is a hard pos­ture to adopt. He’s polled pub­lic fig­ures he respects and even the thickest-skinned are stung by challenge.

He said he had learned to back off, go slow, and con­tem­plate when he’s chal­lenged. Just when I thought he had found some super-human abil­i­ty to ratio­nal­ly con­sid­er things, he told us it could took him three to five years to real­ly accept the valid­i­ty of dis­sent­ing views.

This was a much-needed ser­mon for me and I nod­ded along along. As some­one who pro­fes­sion­al­ly ampli­fies opin­ion, I’m often in the mid­dle of peo­ple in debate (I’ve been an actor in these con­flicts in the past, though these days I gen­er­al­ly play a role some­where between an agent and medi­a­tor). It’s good to see intel­lec­tu­al debate as a process and to remem­ber that it can take years. “This con­cludes the ther­a­peu­tic por­tion of today’s course”, he con­clud­ed, before going back to visualizations.

He end­ed by show­ing us time­less first-editions of beau­ti­ful sci­en­tif­ic works by Galileo and Euclid. He felt a gen­uine appre­ci­a­tion of being part of an intel­lec­tu­al tra­di­tion. He was a mas­ter and for this day we in the audi­ence were his appren­tices. “In life we need tools that last for­ev­er and give us clear lever­age in clear thinking.”

 

Update: appar­ent­ly some num­ber of data visu­al­iza­tion peo­ple have dis­liked his work­shops. What I found fas­ci­nat­ing­ly wide-ranging they found ram­bling. Per­haps Tufte has tight­ened his pre­sen­ta­tion or I caught him on a good day. More like­ly, I think they came look­ing for a more tech­ni­cal dis­cus­sion of data visu­al­iza­tion and was sur­prised that Tufte focused so much on crit­i­cal think­ing and com­mu­ni­ca­tion skills. I have a par­tic­u­lar soft spot for quirky and opin­ion­at­ed peo­ple who don’t fol­low scripts and Tufte’s detours all made a cer­tain sense to me. But then I’m a phi­los­o­phy major turned do-gooder writer/publisher. Your mileage may vary.

Google’s Sidewiki 101 for Brand Managers

November 23, 2009

One of the great things about Web 2.0 is the empow­er­ment of aver­age users. With Twit­ter and Face­book pages, indi­vid­u­als can now respond back to com­pa­nies and orga­ni­za­tions with a few strokes of the key­board. Google’s recent­ly entered the fray with an intrigu­ing project called Sidewi­ki. Once again, com­pa­nies and non­prof­its inter­est­ed in man­ag­ing their online brands need to be aware of the new medi­um and how to track it.

What is Sidewi­ki?
Google start­ed its sidewi­ki project in Sep­tem­ber 2009. It’s a side­bar that can attach to any page on the inter­net via the Google Tool­bar. Users gain the abil­i­ty to com­ment on any page on the inter­net. Google uses a rank­ing sys­tem based on votes and var­i­ous algo­rithms to deter­mine the order of the comments.

blankWhen a user of the Google Tool­bar vis­its a page with Sidewi­ki notes they see a small blue but­ton of the left side of the page with two white chevrons (see screen­shot on the right). Click­ing on this opens the Sidewi­ki side­bar. Here they will see com­ments left by pre­vi­ous vis­i­tors. They are be able to add their own comments. 

Vision­ar­ies have long dreamed of a web with this kind of two-way com­mu­ni­ca­tion but sim­i­lar side­bar com­ment­ing sys­tems have failed to gain enough momen­tum to become viable. If this were just anoth­er venture-capital-fueled attempt, it would be some­thing mar­keters could ignore unless and until it became wide­ly used. But with Google behind Sidewi­ki, it’s a ser­vice we need to take seri­ous­ly from the start.

Users Talk­ing Back
When we put togeth­er web­sites, we get to con­trol the mes­sage of our lit­tle cor­ner of the inter­net – we have the final say on the mate­r­i­al we present. If Sidewi­ki becomes pop­u­lar, this will no longer be true. Fans, dis­grun­tled employ­ees and com­peti­tors can all start mark­ing up our sites – yikes! But those brands that have embraced the Web 2.0 mod­el will love anoth­er place where they can inter­act with their audi­ence. Today’s mar­ket­ing goal is mind­share – how much of a user’s atten­tion span can you win over. The more you get vis­i­tors to think about your brand or your mes­sage, the more like­ly that they will buy or rec­om­mend your prod­uct or ser­vice. You need to be active on what­ev­er online chan­nel your audi­ence is using.

Watch­ing the Con­ver­sa­tions
What’s a good brand man­ag­er to do? The first thing is to make sure you have the lat­est ver­sion of Google Tool­bar installed on your work­ing brows­er (get it here) and that you have the Sidewi­ki ser­vice enabled (I’ve start­ed a Sidewi­ki for this entry so if it’s work­ing you’ll see the blue but­ton in your browser).

Brand Man­age­ment
Google allows web­site own­ers the first com­ment. If you are reg­is­tered as the own­er of a site via Google Web­mas­ter Tools, then you get first say: when you post to the Sidewi­ki of a page you con­trol, Google gives you the top spot. This is very good. Should you do it?

Prob­a­bly not. At least not yet. I don’t see peo­ple using Sidewi­ki yet. Most web­sites still don’t have any com­ments. Even Google’s projects often fail to gain trac­tion and there’s no guar­an­tee that Sidewi­ki will take off. If your page does­n’t have any com­ments, I would­n’t rec­om­mend that you make the first. If there are no Sidewi­ki entries, the blue but­ton won’t be there and vis­i­tors prob­a­bly won’t even think to comment.

If you notice that a vis­i­tor has start­ed a Sidewi­ki for your site by leav­ing a com­ment, then it’s time to log into your Google Web­mas­ters account and leave an offi­cial wel­come mes­sage. Even though you’re sec­ond to the con­ver­sa­tion, you will get first posi­tion thanks to your own­er­ship of the website.

The intro­duc­to­ry note should briefly wel­come vis­i­tors. It will appear along­side your web­site so there’s no need to repeat your mis­sion state­ment, but it is a place where you can give help­ful nav­i­ga­tion tips and stress any action­able items that the casu­al vis­i­tor might miss. You might con­sid­er invit­ing vis­i­tors to sign up for your site’s email list, for example.

The Future
Users can tie their Sidewi­ki com­ments into Twit­ter and Face­book accounts. They can leave video com­ments. If the ser­vice takes off there will sure­ly be a mini-industry built around com­ment opti­miza­tion. Spam­mers will get hard at work to game the sys­tem. But none is real­ly hap­pen­ing now. Despite a bit of fear-mongering on mar­ket­ing blogs, Google Sidewi­ki is a long ways away from being some­thing to lose sleep over. 

More Infor­ma­tion:

Five Tips for Building a Self-Marketing Website

September 7, 2009

A poten­tial client recent­ly came to me with an exist­ing site. It cer­tain­ly was slick: the home­page fea­tured a Flash ani­ma­tion of telegenic young pro­fes­sion­als culled from a stock pho­to ser­vice, psuedo-jazz tech­no music, and words sweep­ing in from all sides sell­ing you the com­pa­ny’s ser­vice. Unfor­tu­nate­ly the page had no use­ful con­tent, no call-to-action and no Google PageR­ank. It was an expen­sive design, but I did­n’t need to look at the track­ing stats to know no one came this page.

So you’re ready to ditch a non-performing site for one more dynam­ic, some­thing that will attract cus­tomers and inter­act with them. Here’s five tips for build­ing a self-marketing website!

One: Use­ful Con­tent for your Tar­get Audience
Give vis­i­tors a rea­son to come to the site. Text-rich, chang­ing con­tent is essen­tial. In prac­ti­cal­i­ty, this means installing a blog and writ­ing posts every few weeks. You’ll see mea­sures like “key­word rel­e­van­cy” increase instant­ly as excerpt­ed text shows up on the home­page. Add videos and pho­tos if your com­pa­ny or team has that exper­tise, but remem­ber: when it comes to search, text is king.

Two: Give away some­thing valu­able or useful
Many smart mar­ket­ing sites fea­ture some free give­away right on the home­page: a use­ful quiz, pro­fes­sion­al analy­sis, a PDF how-to guide­book. A builder I worked with went to the trou­ble of post­ing dozens of floor plans & pic­tures to their web­site and com­pil­ing them into a PDF book, which they gave away for free. The catch in all this? You have to give your con­tact infor­ma­tion to get it. Once the free mate­r­i­al has been com­piled, the site runs itself as a sales lead generator!

Three: Ask your­self the Three User Questions!
It’s amaz­ing how focused the mind gets when you actu­al­ly sit down to define goals. Just about every web­site can ben­e­fit from this three-step exercise:

  1. Who is the tar­get audience?
  2. What would draw them to the site? 
  3. What do we want to get from them?

Get a group togeth­er to through your web­site page by page these ques­tions. Brain­storm a list of changes you could make. You’ll want to end up with Defined Goals: what quan­tifi­able actions do you want vis­i­tors to take? It might well just be the suc­cess­ful com­ple­tion of a con­tact form.

Four: Test Test and Test Again
Many small busi­ness­es now get a lot of their cus­tomers from their web­sites. Your web­site is an essen­tial piece of your mar­ket­ing and pub­lic­i­ty and you need to be smart about it. Com­pile togeth­er your favorite site-improvement ideas and make up  alter­nate designs incor­po­rat­ing the changes. Then use a tool such as Google Web­site Opti­miz­er to put the alter­na­tives through their paces. Which one “con­verts” bet­ter, i.e., which design gets you high­er per­cent­ages in the Defined Goals you’ve set? Once you’ve fin­ished a test, move on to the next brain­storm­ing idea and imple­ment it. Always be testing!

An exten­sive series of tests of one site I worked on dou­bled it’s con­ver­sion rate: imag­ine your com­pa­ny dou­bling its inter­net sales? It is com­plete­ly worth spend­ing the time and effort to go through this process.

Five: Don’t Be Afraid to Get Pro­fes­sion­al Help
If you need to hire a pro­fes­sion­al to help you through this process you’ll almost cer­tain­ly get your mon­ey’s worth! A recent projects cost the cus­tomer $6000 but I was able to doc­u­ment sav­ings of $100,000 per year in his pub­lic­i­ty costs! See my piece “What to Look For in SEO Con­sul­tants” for my insider-advice to how to pick a hon­est and com­pe­tent pro­fes­sion­al web pub­lic­i­ty consultant.

Haverford Friends Meeting

March 25, 2009

blankThis Quak­er meet­ing sits along Philadel­phi­a’s Main Line sub­urbs and is mak­ing spe­cial efforts at out­reach. They want­ed a design refresh that would allow the heads of com­mit­tees direct access to their sec­tion of the web­sites. With mul­ti­ple log-ins and high con­tent needs, we went with the Dru­pal con­tent man­age­ment sys­tem, which has become the CMS of choice for many non-profits.

The design is built from scratch with obvi­ous nods to the Face­book look-and-feel: we want­ed some­thing that would seem both famil­iar and fresh to the young pro­fes­sion­al crowd that is this meet­ing’s most obvi­ous tar­get audi­ence.

Vis­it: Haver​ford​friendsmeet​ing​.org

Banking on reputations

September 28, 2007

I was referred to a web­site the oth­er day that bare­ly exists, at least
in the way that I see sites. It’s home­page was built entire­ly in Flash, was com­plete­ly invis­i­ble to search engines and bare­ly func­tioned in Fire­fox. Domain​tools​.com gave it an SEO score of zero (out of a scale of one hun­dred). It’s Google PageR­ank was three out of ten, mak­ing it less vis­i­ble that my kid pages.
But this was a web­site for a high-flying web devel­op­ment house, a
com­pa­ny that works with some of Philadel­phi­a’s most promi­nent and
well-endowed cul­tur­al insti­tu­tions. Their client work isn’t quite as
invis­i­ble, but their web­site for Philadel­phi­a’s relative-new $265
mil­lion per­for­mance arts cen­ter has a PageR­ank equiv­a­lent to my
per­son­al blog – youch!

I think there’s a les­son here. Promi­nent cul­tur­al insti­tu­tions don’t look at Google (and SEO-friend­ly
devel­op­ers) because they’re big enough and well-known enough that they
assume peo­ple will find them any­way. They’re right, of course, but how
many more peo­ple would find them if they had well-built web­sites? And
what’s the long-term vision if they’re rely­ing on their established
rep­u­ta­tion to do their web marketing? 

It’s per­haps impossible
for a net-centric start-up to repli­cate a hugely-endowed cul­tur­al icon
like an orches­tra or bal­let, giv­ing some degree of insu­la­tion to these
insti­tu­tions from direct inter­net com­pe­ti­tion. But if these nonprofits
saw them­selves in the enter­tain­ment busi­ness, com­pet­ing for the limited
atten­tion and mon­ey of an audi­ence that has many evening-time
pos­si­bil­i­ties, then you’d think they’d want to lever­age the inter­net as
much as they could: to use the web to reach out not only to their
exist­ing audi­ence but to nur­ture and devel­op future audiences. 

Are the audi­ences of high brow insti­tu­tions so full of hip young audi­ences that they can steer clear of web-centric marketing?

Creating an RSS feed from scratch

February 26, 2007

RSS feeds
are the lin­gua fran­ca of the mod­ern inter­net, the glue that binds
togeth­er the hun­dreds of ser­vices that make up “Web 2.0.” The term
stands for “Real­ly Sim­ple Syn­di­ca­tion” and can be thought of as a
machine-code table of con­tents to a web­site. An RSS feed
for a blog will typ­i­cal­ly list the last dozen-or-so arti­cles, with the
title, date, sum­ma­ry and con­tent all laid out in spe­cial fields. Once
you have a web­site’s RSS feed you can syn­di­cate, or re-publish, its con­tents by email, RSS read­er
or as a side­bar on anoth­er web­site. This post will show you a
ridicu­lous­ly easy way to “roll your own” RSS feed with­out hav­ing to
wor­ry about your web­site’s con­tent platform.

Just about every native Web 2.0 appli­ca­tions comes built-in with mul­ti­ple RSS feeds.
But in the real world, web­sites are built using an almost-infinite
num­ber of con­tent man­age­ment sys­tems and web devel­op­ment software
pro­grams. Some­times a sin­gle web­site will use dif­fer­ent pro­grams for
putting its con­tents online and some­times a sin­gle orga­ni­za­tion spreads
its func­tions over mul­ti­ple domains.

Step 1: Make it Del​.icio​.us

To begin, sign up with Del​.icio​.us,
the pop­u­lar “social book­mark­ing” web ser­vice (sim­i­lar ser­vices can be
eas­i­ly adapt­ed to work). Then add a “post to Del​.icio​.us” but­ton to
your browser’s tool­bar fol­low­ing the instruc­tions here.
Now when­ev­er you put new con­tent up on your site, go that new page,
click on your “post to Del​.icio​.us” but­ton and fill out a good title
and descrip­tion. Choose a tag to use. A tag is sim­ply a cat­e­go­ry and
you can make it what­ev­er you want but “mysites” or your busi­ness name
will be the eas­i­est to remem­ber. Hit save and you’ve start­ed an RSS feed.

How? Well, Del​.icio​.us turns each tag into a RSS feed.
You can see it in all its machine code glo­ry at
del​.icio​.us/​r​s​s​/​u​s​e​r​n​a​m​e​/​m​y​s​i​tes (replac­ing “user­name” with your
user­name and “mysites” with what­ev­er tag you chose).

Now you could just adver­tise that Del​.icio​.us RSS feed
to your audi­ence but there are a few prob­lems doing this. One is that
Del​.icio​.us accounts are usu­al­ly per­son­al. If your web­mas­ter leaves,
then your pub­lished RSS feed will need to
change. Not a good sce­nario, espe­cial­ly since you won’t even be able to
tell who’s still using that old feed. Before you adver­tise your feed
you should “future proof” it by run­ning it through Feedburner.

Cloak that Feed

Go to Feed​burn​er​.com. Right there on the home­page they invite you to type in a URL.
Enter your Del​.icio​.us feed’s address and sign up for a Feedburner
account. In the field next to feed address give it some sen­si­ble name
relat­ing to your com­pa­ny or site, let’s say “mycompa­ny” for our
exam­ple. You’ll now have a new RSS feed at
feeds​.feed​burn​er​.com/​m​y​c​o​m​p​any. Now you’re in busi­ness: this is the
feed you adver­tise to the world. If you ever need to change the source RSS feed you can do that from with­in Feed­burn­er and no one need know.

The default title of your Feed­burn­er feed will still show it’s
Del​.icio​.us roots (and the web­mas­ter’s user­name). To clear that out, go
into Feed­burn­er’s “Opti­mize” tab and turn on the “Title/Description
Burn­er,” fill­ing it out with a title and descrip­tion that better
match­es your feed’s pur­pose. For an exam­ple of all this in action, the
Del​.icio​.us feed that pow­ers my tech link blog and its Feed­burn­er “cloak” can be found here:

Get that Feed out there

Under Feed­burn­er’s “Pub­li­cize” tag there are lots of neat features
to repub­lish your feed your­self. First off is the “Chick­let chooser”
which will give you that ubiq­ui­tous RSS feed
icon to let vis­i­tors know you’ve entered the 21st Cen­tu­ry. Their “Buzz
Boost” fea­ture lets you cre­ate a snip­pet of code for your home­page that
will list the lat­est addi­tions. “Email sub­scrip­tions” lets your
audi­ence sign up for auto­mat­ic emails when­ev­er you add some­thing to
your site.

Final Thoughts

RSS feeds are great ways of communicating
excit­ing news to your audi­ences. If you’re lucky, impor­tant blog­gers in
your audi­ence will sub­scribe to your feed and spread your news to their
net­works. Cre­at­ing a feed through a book­mark­ing ser­vice allows you to
add any page on any site regard­less of its under­ly­ing structure.

Simple Design does not mean simple execution

August 23, 2006

Every
web­site should try to serve a clear set of pur­pos­es. Even a personal
blog has a tar­get audi­ence, one’s friends or fam­i­ly per­haps. While a
good site looks sim­ple, it is often very com­pli­cat­ed “under the hood.”

Google
went from being a grad school project to the world’s most important
search engine by ditch­ing the design clut­ter of its com­peti­tors for a
very clean home­page with max­i­mum white space. This effect focused one’s
atten­tion on the search func­tion. More PhD’s are said to work at Google
than at any oth­er com­pa­ny in the world, yet the com­pli­cat­ed engineering
and the tremen­dous com­put­er infra­struc­ture that brings that logo and
search box to your com­put­er is invis­i­ble to the aver­age user.

Even web­sites with­out PhD design­ers need to mar­ry a sim­ple outward
appear­ance with a more com­pli­cat­ed set of cal­cu­la­tions around intended
audi­ences. The aver­age vis­i­tor looks at one or two pages on a site and
then hits the back but­ton. Often they’ll be fol­low­ing a search link and
look­ing at a page buried deep in your site. They’ll be there seeking
out spe­cif­ic infor­ma­tion and you only have about twen­ty sec­onds to
pitch your site and keep them there. You need to give them a very
con­cise descrip­tion of your­self or prod­uct and you need to entice them
with relat­ed material.

Any site that con­sists of more than three pages presents visitors
with more infor­ma­tion than they can han­dle. Good design works to funnel
vis­i­tors to the spe­cif­ic con­tent they are look­ing for. It’s relatively
easy to get a first-time vis­i­tor but suc­cess­ful web­sites keep them on
your site and give them rea­sons to return. The key to this is defining
your audi­ence and pre­sent­ing your mate­r­i­al with them in mind.

Once you’ve iden­ti­fied your con­stituen­cy and built your design, the
next step is release. You don’t want to pan­der to a poten­tial audience,
but instead con­verse with them. It’s fine to mix dif­fer­ent ele­ments of
your life togeth­er and to write cre­ative­ly off-topic once in awhile.
There are a thou­sand gener­ic web­sites crammed full of use­less bu
zzphras­es and unused fea­tured. What you want is one that will have a
voice, that builds a niche that no one else might ever have identified.
When it comes time to pro­duce con­tent, for­get all the slick marketing
cal­cu­la­tions you’ve done and let your quirk­i­ness shine.