What inter­ests me is if this is the next evo­lu­tion of the social web -
what is the cul­ture shift that needs to hap­pen with­in a non­prof­it to
embrace it?  Of course, I want to also know what the val­ue or benefit
is to nonprofits?

For
me, the eye-opening moment of real-time col­lab­o­ra­tion came last win­ter when I was plan­ning a con­fer­ence with two friends. The three of us knew each oth­er pret­ty well and we had all
met each oth­er one-on-one but we had nev­er been in the same room togeth­er (this would­n’t hap­pen until the first evening of the con­fer­ence we were co-leading!). A month to go we sched­uled a con­fer­ence call to hash out details.

I got on Skype from my New Jer­sey home and called Robin on her Bay Area land­line and Wess on his cell­phone in Los Ange­les. The mixed tele­pho­ny was fun enough, but the
amaz­ing part came when we brought our com­put­ers into the con­ver­sa­tion. With­in min­utes we had opened up a shared Google Doc file and started
cut­ting and past­ing agen­da items. Some­one made a
ref­er­ence to a video, found it on Youtube and sent it to the oth­er two
by Twit­ter. Wess had a sec­ondary wiki going, we were book­mark­ing resources on Deli­cious and send­ing links by instant messenger.

This is qual­i­ta­tive­ly dif­fer­ent from the two-places-at-once scenario
that Beth Kan­tor was imag­in­ing because we were using real-time web tools to be more present with one
anoth­er. Our atten­tion was more focused on the work at hand.

I’m more skep­ti­cal about non­prof­its engag­ing in the live tweet­ing phe­nom­e­non – fast-pace, real-time updates on Twit­ter and oth­er “micro-blogging” ser­vices. These tend to be so
much use­less noise. How use­ful can we be if our atten­tion is so divided?

Last week a non­prof­it I fol­low used Twit­ter to cov­er a press
con­fer­ence. I’m sor­ry to say that the flood of tweets amount­ed to a lot of use­less triv­ia. So what that the
politi­cian you invit­ed actu­al­ly showed up in the room? That he actually
walked to the podi­um? That he actu­al­ly start­ed talk­ing? That he ticked
through your talk­ing points? These are all things we knew would happen
when the press con­fer­ence was announced. There was no NEWs in this and no take-away that could get me more involved.

What would have been useful
were links to back­ground issues, a five-things-you-do list, and a five
minute wrap-up video released with­in an hour of the even­t’s end. They
could have been coor­di­nat­ed in such a way to ramp up the real time buzz: if they had post­ed an Twit­ter update every half
hour or so w/one select­ed high­light and a link to a live Ustream​.tv link I
prob­a­bly would have checked it out. The dif­fer­ence is that I would have
cho­sen to have my work­day inter­rupt­ed by all of this extra activ­i­ty. In the online
econ­o­my, atten­tion is the cur­ren­cy and any unusu­al activ­i­ty is
a kind of mugging.

When I talk to clients, I invari­ably tell that “social media” is inher­ent­ly social, which is to say that it’s about peo­ple com­mu­ni­cat­ing. The excite­ment we bring to our every­day com­mu­ni­ca­tion and the judg­ment we show in shap­ing the mes­sage is much more impor­tant than the Web 2.0 tool de jour.